Terms & Conditions

Effective Date: 1 August 2025

 

Welcome to Retreats Abroad (“we”, “our”, or “us”). We are an online platform connecting travellers with carefully curated retreats and tours operated by independent Operators (“Operator(s)”). These Terms & Conditions (“Terms”) govern your use of our website and booking services. By accessing or booking through our platform, you agree to be bound by these Terms.

 

We are committed to transparency, care and customer support – and we encourage you to read the following carefully.

 

1. Our Role

 

Retreats Abroad provides a marketplace and booking platform for independent retreats and tours. While we work hard to select and showcase high-quality experiences, we do not own, operate, control, or manage any of the retreats or tours listed.

 

Retreats Abroad acts solely as an intermediary between you and the Operator. We are not a party to the contract for travel services, which is solely between you and the Operator. Our responsibilities are limited to facilitating your booking and providing customer service in accordance with these Terms.

 

We’re here to support you throughout your journey, offering transparent listings, secure bookings and responsive assistance.

 

2. Booking Process & Confirmation

 

All bookings are processed securely via Rezdy, a trusted third-party booking engine. Your use of the platform is also subject to Rezdy’s terms and policies. Payments are securely handled via Rezdy’s payment processing infrastructure.

 

Your booking is only confirmed once the Operator has accepted it and you have received written confirmation from us. If your booking cannot be confirmed, any payment made will be refunded in full.

 

Should you encounter any technical or payment issues, our team is available to assist and liaise with Rezdy and the Operator where needed.

 

3. Operator Terms & Conditions

 

Each tour or retreat is governed by the specific Terms & Conditions of the Operator offering that experience. These Operator Terms may include:

 

  • Cancellation and refund policies
  • Payment schedules and due dates
  • Health and participation requirements
  • Itinerary flexibility and force majeure handling

The Operator is solely responsible for delivering the retreat or tour, including all travel services, itineraries, inclusions, safety protocols, and compliance with applicable laws. We are not responsible for the Operator’s acts, omissions, quality of service, or adherence to their published itinerary.

 

You are responsible for reviewing the Operator Terms before booking.
A direct link to the Operator’s Terms & Conditions is included on each individual tour or retreat page and is made available again during checkout and in your booking confirmation.

 

While we do not set or override Operator policies, we are available to clarify and assist in your interactions with Operators as needed.

 

4. Cancellations, Changes & Refunds

 

All cancellations and changes are subject exclusively to the Operator’s individual policy, which is linked from the specific retreat or tour page.

 

  • Requests for changes or cancellations must be made in writing to us.
  • We will assist in relaying and facilitating your request with the Operator.
  • Refund eligibility, if applicable, is determined by the Operator.
  • Retreats Abroad does not have authority to override, modify, or make exceptions to the Operator’s terms.

We strongly recommend travel insurance for added protection against unexpected events.

 

5. Pricing & Payment

 

Prices listed are in New Zealand Dollars unless otherwise specified and are set by the respective Operator.

 

We aim to ensure all pricing is accurate, but errors in pricing, inclusions, or other published content may occur. We reserve the right to correct such errors and either:


(a) confirm your booking at the correct price/inclusions, or
(b) allow you to cancel for a full refund before the booking is finalised.

 

Some tours may require full payment at booking; others may allow a deposit with the balance due at a later date, depending on the Operator’s policy.

 

All payments are processed securely through Rezdy and associated third-party providers. Retreats Abroad does not store or retain your financial details.

 

6. Ratings & Reviews

 

To help you make informed decisions, review ratings displayed on our website are sourced from trusted public platforms such as TripAdvisor and, where relevant, Google Reviews.

 

These ratings relate to the specific retreat or tour product, and were last pulled and verified in July 2025. While we strive to display up-to-date and fair information, review content is subject to change on the original platforms and may not reflect real-time ratings.

 

6A. Experience Descriptions & Changes

 

We aim to ensure that all information presented on our website is accurate and up to date. However, the retreat or tour content (including itineraries, inclusions, accommodation and activities) is provided by each Operator and may be subject to change without notice.

 

While we take reasonable steps to verify and present accurate content, Retreats Abroad is not responsible for any modifications, substitutions, or omissions made by the Operator that are not reflected on the website at the time of booking.

 

If you become aware of a discrepancy between what was advertised and what was delivered, please contact us. We will raise the issue with the Operator and support you in seeking clarification or an appropriate resolution where possible. However, any remedies, refunds, or compensation will be determined in accordance with the Operator’s Terms & Conditions.

 

In rare cases, an Operator may cancel or reschedule due to circumstances such as insufficient numbers, overbooking, or operational constraints. In such cases, the Operator’s terms will apply and we will assist you in arranging alternatives or securing any applicable refund.

 

7. Limitation of Liability

 

To the maximum extent permitted by law:

 

  • Our total liability to you in connection with any booking – whether in contract, tort (including negligence), under statute, or otherwise – is limited in all respects to the amount of fees actually paid by you to Retreats Abroad for the specific retreat or tour on which the loss or damage occurred.
  • Retreats Abroad is not liable for any indirect, special, incidental, or consequential losses or damages, including (but not limited to) lost enjoyment, lost opportunity, alternative accommodation or transport costs, emotional distress, or other associated losses – whether foreseeable or not – even if we have been advised of the possibility of such losses.
  • To the full extent permitted by law, all implied warranties, guarantees, representations, or conditions (whether imposed by statute, common law, equity, trade custom, or otherwise) are expressly excluded.

 

Nothing in these Terms limits or excludes any rights or remedies you may have under the Consumer Guarantees Act 1993 or any other applicable consumer protection legislation, except to the extent such rights can be lawfully excluded.

 

8. Risk & Insurance

 

Some retreats or tours may involve physical activity, outdoor adventure, or wellness experiences in remote or unfamiliar environments. By booking, you confirm that:

 

  • You are in appropriate physical and mental condition to participate
  • You understand and accept the inherent risks involved
  • You agree to follow all instructions and safety protocols provided by the Operator

We strongly recommend obtaining comprehensive travel insurance, including cover for medical emergencies, trip cancellation, personal liability, and travel disruptions.

 

9. Itinerary Changes & Force Majeure

 

Operators may modify aspects of a tour or retreat (including schedule, inclusions, or accommodation) due to weather conditions, safety concerns, local regulations, or force majeure events.

 

Retreats Abroad is not liable for such changes, but we will work with you and the Operator to communicate updates and support alternatives where feasible.

 

10. International Travel

 

When booking an international experience, additional legal and travel requirements may apply based on the Operator’s location and local laws. You are responsible for ensuring you meet all visa, vaccination, and entry requirements for the destination.

 

All bookings made through Retreats Abroad are deemed to be made in New Zealand and are governed exclusively by New Zealand law, regardless of the location of the Operator or the traveller at the time of booking.

 

11. Intellectual Property

 

All content on our website – including text, images, branding, graphics, and layout – is the intellectual property of Retreats Abroad or used with permission. You may not copy, reproduce, or distribute this content without prior written consent.

 

12. Indemnity

 

You agree to indemnify and hold harmless Retreats Abroad from any loss, damage, claim, or expense (including legal fees) arising from your breach of these Terms or your participation in any retreat or tour, except to the extent caused by our negligence.

 

13. Governing Law

 

These Terms are governed by the laws of New Zealand. Any disputes arising from your use of our website or services will be subject to the exclusive jurisdiction of the New Zealand courts.

 

14. Privacy

 

Your privacy is important to us. Our collection, use, and handling of your personal information is governed by our Privacy Policy, which is available at www.retreatsabroad.com/privacy-policy/. By using our services, you consent to the practices described in the Privacy Policy.

 

15. Changes to These Terms

 

We may update these Terms from time to time. The most recent version will always be available on our website, with the “Effective Date” shown at the top. Your continued use of our site and services after changes are posted constitutes acceptance of the revised Terms.

 

16. Contact Us

 

If you have any questions about these Terms, your booking, or how to review Operator Terms, feel free to reach out:

 

Retreats Abroad Ltd
Email: hello@retreatsabroad.com
Website: www.retreatsabroad.com

 

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