Privacy Policy

Effective Date: 1 August 2025

 

At Retreats Abroad Ltd (“we”, “us”, or “our”), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website www.retreatsabroad.com and related services.

 

By using our website or services, you agree to the terms described in this policy.

 

1. Information We Collect

 

We collect information to provide you with seamless service, improve our offerings, and communicate effectively.

 

a) Information You Provide Directly

 

  • Name, email address, phone number, postal address

  • Booking details (such as selected tours/retreats, payment info via Rezdy)

  • Communication records via email, live chat, or customer support

b) Information Automatically Collected

 

  • IP address, browser type, device information

  • Browsing behaviour and interactions on our website

  • Cookies and similar tracking technologies (see Section 4)

c) Third-Party Information

 

  • Reviews and ratings data pulled from TripAdvisor and Google Reviews

  • Data collected via third-party services such as Rezdy, Google Ads, Meta Ads, and Intercom

2. How We Use Your Information

 

We use your data to:

 

  • Process and manage your bookings

  • Communicate with you about your reservations and enquiries

  • Improve our website, products, and customer experience

  • Provide customer support, including via Intercom LiveChat and AI assistance

  • Deliver marketing and promotional messages, including personalised email recommendations based on your booking history (with your consent)

  • Measure and analyse advertising effectiveness on Google Ads and Meta Ads

  • Comply with legal and regulatory obligations

Legal bases for processing (where applicable under law):

 

  • Performance of a contract: to process your booking and deliver your requested services

  • Consent: for sending marketing communications or using certain cookies (you can withdraw consent at any time)

  • Legitimate interests: to improve our services, prevent fraud, and ensure network security, provided these interests do not override your rights and freedoms

  • Legal obligations: to comply with applicable laws and regulations

3. Sharing Your Information

 

We do not sell your personal information. We may share your information with:

 

  • Operators: To facilitate your bookings and provide the tours or retreats you select. When we share your personal information with an Operator, they become an independent data controller responsible for their own handling of your information in accordance with their own privacy policy. We recommend reviewing the Operator’s privacy policy before booking.

  • Service Providers: Rezdy for booking processing, Intercom for chat support, Klaviyo for email recommendations, Google and Meta for advertising, and other trusted partners who help operate our platform.

  • Legal Authorities: Where required by law or to protect our legal rights.

All third parties are required to protect your data in line with applicable laws.

 

4. Cookies and Tracking Technologies

 

We use cookies and similar technologies to:

 

  • Remember your preferences and settings

  • Analyse site usage and performance

  • Deliver targeted advertising via Google Ads and Meta Ads

  • Enable live chat and AI support through Intercom

You can control cookie settings via your browser preferences, but some features of our website may not function properly if cookies are disabled.

 

5. Your Rights

 

Under the New Zealand Privacy Act 2020 and other applicable laws, you have the right to:

 

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Withdraw consent where applicable

  • Object to or restrict certain processing activities

  • Request deletion of your personal data, subject to legal or contractual obligations

To exercise these rights, please contact us at: hello@retreatsabroad.com

 

6. Data Retention

 

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. Booking-related records are generally kept for up to 7 years to meet New Zealand tax and business record-keeping obligations, after which they are securely deleted or anonymised.

 

7. Data Security

 

We implement reasonable technical and organisational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

In the unlikely event of a data breach that is likely to result in serious harm, we will notify you and the Office of the Privacy Commissioner as required by the New Zealand Privacy Act 2020.

 

8. International Transfers

 

Your information may be transferred to, and stored or processed in, countries outside New Zealand, including Australia, the United States, and the European Union, where our service providers operate. Where such transfers occur, we implement safeguards such as contractual obligations, data protection addendums, or reliance on adequacy decisions to ensure your personal data is protected.

 

9. Children’s Privacy

 

Our website and services are not directed to individuals under 18 years old. We do not knowingly collect personal information from children without parental consent.

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the “Effective Date” updated accordingly. Please review it regularly.

 

11. Contact Us

 

If you have any questions, concerns, or requests regarding your privacy, please contact:

 

Retreats Abroad Ltd
Email: hello@retreatsabroad.com
Website: www.retreatsabroad.com

 

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